📣📣📣Welcome to www.barescaleruler.com! To ensure that you can shop with peace of mind, we have formulated the following refund terms, please read carefully:
1. Refund application conditions
We provide you with a 7-day money-back guarantee. If you are not satisfied with the metal ruler you purchased or the product you received has quality problems, please submit a refund application within 7 days of receiving the product. Refund applications must meet the following conditions:
The product must be unused and in its original packaging with all accessories.
The returned product must be intact and not damaged by human factors.
2. Refund application process
If you need to apply for a refund, please follow the steps below:
Contact our customer service team to explain the refund request and provide the order number.
Fulfill the refund application form according to the instructions of customer service and send it back to our return address together with the product.
Please keep the tracking information of the return courier for reference.
3. Return shipping costs
The shipping costs for refund applications are as follows:
If the return is due to product quality problems (such as damage or defects), the shipping costs will be borne by us.
For returns due to personal reasons (such as dislike or inappropriateness), the return shipping costs will be borne by the customer.
4. Refund Processing Time
Once we receive the returned item and confirm its condition, we will process the refund within 2 business days. The refund will be automatically refunded to your original payment method. Please note that the refund arrival time may vary due to bank processing time, and it can generally be received within 2 business days.
5. Exceptions
The following situations do not apply to the refund policy:
Any used items.
Returns for abnormal reasons (such as failure to provide a valid refund application or failure to follow the refund procedure).
6. Customer Service
If you have any questions or need further assistance during the refund process, please feel free to contact our customer service team. We will serve you wholeheartedly to ensure that your shopping experience is smooth and pleasant.
Thank you for choosing us www.barescaleruler.com! Your satisfaction is our greatest pursuit!